Refund and Returns Policy for Skybina

Effective Date: January 7, 2025

At Skybina, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are happy to assist you with returns and refunds according to the following policy:

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and with all original packaging, tags, and labels intact.
  • You must initiate the return request within 30 days of receiving your order.
  • The item must not be customized or final sale, as these are non-returnable.

2. Return Process

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@skybina.com or call (937) 382-3296 within 30 days of receiving your order to request a Return Merchandise Authorization (RMA).
  2. Prepare Your Item: Ensure the item is in its original packaging and condition. Please include your order number and the reason for the return in the package.
  3. Ship the Item: You will be responsible for the return shipping costs unless the item is defective, damaged, or we made an error in your order. Please use a trackable shipping service to return your item to avoid any potential issues.
  4. Processing the Return: Once we receive your returned item, it will be inspected, and we will notify you of the approval or rejection of your return.

3. Refund Process

If your return is approved, we will process your refund. The refund will be credited back to the original payment method used for the purchase. The processing time for refunds is as follows:

  • Credit Card Payments: Refunds typically take 5-7 business days to appear in your account, depending on your bank’s processing time.
  • PayPal or Other Payment Methods: Refunds will be processed within 2-3 business days.

4. Non-Refundable Items

Certain items are not eligible for returns or refunds. These include:

  • Items marked as “Final Sale” or “Non-Returnable”.
  • Customized or personalized items that were made to order.
  • Gift cards or downloadable content.

If you receive an item that is damaged or defective, please contact us immediately so that we can assist you.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, you must return the original item for a refund and place a new order.

6. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please contact our customer service team immediately at info@skybina.com with photos of the damage or issue, and we will provide you with a pre-paid return label. We will replace the item or issue a full refund, including any return shipping costs.

7. International Returns

For international orders, the customer is responsible for any return shipping costs. The return process for international orders is the same as domestic returns, but please be aware of the additional time and cost associated with international shipping.

8. Return Shipping Costs

  • Customer’s Responsibility: Unless the item is defective, damaged, or incorrect, you will be responsible for return shipping costs.
  • Skybina’s Responsibility: If the item is defective or we made an error, we will cover the return shipping costs.

9. Order Cancellations

We process orders quickly to ensure prompt delivery. If you need to cancel an order, please contact us immediately at info@skybina.com or by phone at (937) 382-3296. Once an order has been shipped, it cannot be canceled. In that case, you will need to follow the return process after receiving the item.

10. Contact Us

If you have any questions about returns, refunds, or need assistance with your order, please contact our customer service team:

Skybina
Street: 1107 Linhof Rd, Wilmington, Ohio (OH)
Phone: (937) 382-3296
Email: info@skybina.com
Website: www.skybina.com

This Refund and Returns Policy was last updated on January 7, 2025. By making a purchase on our website, you agree to this policy. Thank you for shopping with Skybina!