Sales Policy for Skybina

Effective Date: January 7, 2025

At Skybina, we aim to provide the best customer service and ensure that every transaction is transparent, secure, and efficient. By placing an order with us, you agree to the following terms and conditions of sale. Please read this policy carefully.

1. General Terms

  • Eligibility: To place an order with us, you must be at least 18 years of age and have a valid credit card or other acceptable payment method. By making a purchase, you confirm that the information you provide is accurate and that you have the authority to use the payment method.
  • Product Availability: We strive to maintain accurate product availability on our website. However, in rare cases, a product may be out of stock or unavailable. If this occurs, we will notify you and offer alternatives or process a refund if applicable.
  • Order Acceptance: Once you place an order, we will send you a confirmation email with your order details. This email serves as acknowledgment of your order but does not signify our acceptance. We reserve the right to refuse or cancel any order at any time for various reasons, including product availability, errors in pricing or product description, or issues with the payment method.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD (U.S. Dollars) and are subject to change without prior notice. The price of an item does not include taxes or shipping fees unless otherwise stated. Applicable taxes will be calculated at checkout based on your shipping address.
  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are processed through secure payment gateways. You will be charged at the time of order placement unless we specify otherwise.
  • Sales Tax: Sales tax will be applied based on the shipping address and local tax laws. If you are tax-exempt, please provide your tax-exempt certificate during checkout.

3. Order Confirmation and Shipping

  • Order Confirmation: After you complete your purchase, you will receive an order confirmation email with the details of your transaction. This does not indicate that the order has been shipped, but merely that we have received your request.
  • Shipping Methods: We offer a variety of shipping methods to meet your needs. The available shipping options will be shown at checkout, and shipping costs will be calculated based on the selected shipping method, the size of your order, and the shipping address.
  • Delivery Times: Delivery times vary depending on the shipping method chosen and the destination. For domestic orders, typical delivery time ranges from 3-7 business days. For international orders, delivery may take up to 14-21 business days.

4. Cancellations and Modifications

  • Order Cancellations: Once an order is placed, it is processed quickly to ensure fast delivery. If you wish to cancel an order, please contact us as soon as possible. If the order has already been shipped, we cannot cancel it. In that case, you will need to follow the return process.
  • Modifications: We are unable to modify an order once it has been confirmed and payment has been processed. However, you may contact us to request a cancellation, and once the order is canceled, you can place a new order with the desired changes.

5. Returns and Refunds

  • Returns: We accept returns of products in their original, unused condition within 30 days from the date of delivery. Please refer to our Refund and Returns Policy for more details on the return process.
  • Refunds: Once a return is received and inspected, we will process your refund. Refunds will be issued to the original payment method. Please note that depending on your payment provider, it may take several business days for the refund to reflect in your account.

6. Product Descriptions and Images

  • Product Information: We make every effort to ensure that the descriptions, images, and prices of our products are accurate. However, we do not guarantee that the information provided is always complete, reliable, or error-free. Product colors may appear slightly different depending on your monitor settings.
  • Product Availability: In some cases, products may be temporarily out of stock or discontinued. If we are unable to fulfill your order due to product unavailability, we will inform you and process a refund or offer you an alternative.

7. Customer Support

Our customer service team is available to assist you with any questions or concerns regarding your order. You can reach us by:

Please feel free to contact us if you have any questions about our sales policy, need assistance with placing an order, or want to inquire about product details.

8. Limitation of Liability

  • Damaged or Lost Orders: We are not liable for any orders lost or damaged during transit, unless the damage occurred due to our error. In such cases, please contact us immediately with details of the issue.
  • Force Majeure: We are not responsible for delays or failure to perform due to circumstances beyond our control, such as natural disasters, labor strikes, or disruptions in supply chains.

9. Changes to the Sales Policy

We reserve the right to amend, update, or change this Sales Policy at any time. Any updates will be posted on this page with the revised date, and you will be notified if significant changes are made. Please review this page periodically to stay informed about our terms.

10. Contact Information

If you have any questions about our Sales Policy or need assistance with an order, please do not hesitate to contact us at:

Skybina
Street: 1107 Linhof Rd, Wilmington, Ohio (OH)
Phone: (937) 382-3296
Email: info@skybina.com
Website: www.skybina.com

This Sales Policy was last updated on January 7, 2025. By making a purchase on our website, you agree to the terms of this policy. Thank you for choosing Skybina!